Refund and Returns Policy

Effective Date January 11, 2024

At ChicxGloss, we are dedicated to providing premium tea sets and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below to understand your rights and the process for returning items.

1. Returns

You may return items within 30 days of receiving your order, provided that:

  • The item is unused, unwashed, and in the same condition as when you received it.
  • The item is returned in its original packaging, with all tags, accessories, and documentation included.
  • A proof of purchase, such as your order confirmation or receipt, must be provided.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Customized or personalized items.
  • Final sale or clearance items, unless they are defective or damaged.
  • Gift cards.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., a defective or incorrect item).
  • If the product was purchased during a promotion or sale, only the actual amount paid will be refunded.

4. Exchanges

We only replace items if they are defective, damaged, or if the wrong item was shipped. If you need to exchange an item, contact us at [[email protected]] with details of the issue, and we will assist you with the exchange process.

5. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact us at [[email protected]] with your order number, reason for return, and the details of the item you wish to return.
  2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for sending the item back.
  3. Include the RMA number and a copy of your receipt in the return package.

Return Shipping:

  • Customers are responsible for paying return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time:

  1. Check your bank or credit card account for the refund.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If you have followed these steps and still haven’t received your refund, please contact us at [[email protected]].

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us at [[email protected]] within 48 hours of receiving the product. Please provide a description of the issue and include photos if possible. We will arrange for a replacement or refund once we verify the issue.

8. Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at [[email protected]]. If the order has already been processed or shipped, you will need to wait to receive the item and then initiate a return.

9. Contact Us

For any questions regarding your return or refund, please contact us at:

Street:  1677 Crestview Terrace, Del Rio, Texas, United States
Phone number: 830-774-6746
Email: [email protected]
Website: chicxgloss.com